Inclusive Communications Resources

Ensuring that all our communications are accessible to all people is a key part of advancing our work to create a more inclusive world. The following are a list of resources available on building inclusive communications in your organisations.

This list of resources is available in an accessible word format as well as below.


What’s available

How to build inclusion through the power of language

This guide (accessible version) by the Diversity Council of Australia is a starting point for learning about inclusive language and communication.

How to be disability inclusive

This guide by the Disability Advocacy Resource Unit provides tips on disability etiquette, what to say or write when referring to or communicating with persons with disabilities.

How to facilitate a disability inclusive community meeting

This toolkit by Plan International focuses on disability awareness in general and has been designed to facilitate a community meeting.

How to improve your ways to welcome people from culturally and linguistically diverse backgrounds (CALD) with disability

This web resource showcases videos of people with CALD backgrounds with a disability telling their own stories. Tools and resources are provided to improve your ways to welcome them.

How to create an Ethical Decision-Making Framework (EDMF) for Communications

These guidelines provided by ACFID explain how to create an Ethical Decision-Making Framework (EDMF) for Communications.


An Ethical Decision-Making Framework (EDMF) for Communications is a tool to help your organisation make ethical decisions when creating and publishing communications content. It is designed to be applied when operating in ethically ‘grey areas’, where it might not be immediately clear if an image or story should be used.


What’s available

How to create accessible content

This introductory guide by the Australian Network on Disability provides tips on creating effective image descriptions, meaningful headings & captions for videos.

How to write good alternate text or ‘alt text’

This page provides tips on how to create optimal ‘alt text’, the range of uses of ‘alt text’ & examples of sound practice.

How to ensure web content satisfies accessibility standards




These Web Content Accessibility Guidelines (WCAG) provide a single shared standard for web content accessibility that meets the needs of individuals, organisations, and governments internationally. These guidelines address accessibility of web content on desktops, laptops, tablets, and mobile devices.

How to fulfil WCAG colour contrast ratio requirements

This tool can check the colour contrast for normal, large text & graphical objects and user interface components to ensure that the colour contrast satisfies WCAG requirements.

Examples of accessible websites

This website demonstrates how different contrast and font size can be included in website design, to ensure the accessibility of the content for various impairments. 


This website shows how use of an accessibility widget can ensure accessibility of web content for users with accessibility requirements.


What’s available

How to make an inclusive and accessible video

This toolkit by CBM Australia, as part of their ‘End the Cycle’ initiative, provides a guide for making videos that include & are accessible by persons with disabilities.

Accessibility of video conferencing apps and Services


This document by the Stakeholder Group of Persons with Disabilities for Sustainable Development, provides a guide to make video conferences as inclusive as possible for all persons with disabilities.


Examples of videos with audio description

This video by CBM Australia for International Day of People with Disabilities 2018 is a good example of audio description through on-screen text and sign language.


What’s available

How to create accessible Microsoft Word documents


This page features a dedicated accessibility ribbon menu for Microsoft Word that makes it quicker and easier to create accessible documents.


How a copy writer can create accessible content

This checklist provides a guide to help copy writers write with accessibility in mind. 

How a graphic designer can create accessible content

This checklist provides a guide to help graphic designers design with accessibility in mind. 

Training & services to ensure documents are accessible

This company provides accessible design training and services to ensure PDFs, Word documents and other documents are accessible by persons with visual impairment.